Terms & Conditions

Introduction:

Selvice is an B2B2C online marketplace for event related logistics. We provide all types of logistics through our website and connect you with the vendors. The world’s market place will be only finger-tips away for any customer in possession of a smartphone/computer and an internet connection.

They will be able to purchase everything needed for an event from a safety-pin to a whole stage from our website.

Services:

We are providing any type of logistics(event materials) for any type of events such as Corporate Event, Household Event, Weddings, Birthdays, Online conferences/webinars. You can also hire event planners/photographers etc. from our website. 

Condition of use:

  • You may open an account on our website in order to get connected with Selvice and get live updates of your orders.
  • You can purchase your event logistics through your account.
  • You can download your invoice copy from your account anytime .
  • You can view your purchase history from your account .
  • You can wishlist items that you like to purchase later.
  • You can access Selvice services through your PC/Mobile/Tab.
  • Selvice holds the right to disable or delete your account anytime if it goes against our terms and policies.

Privacy:

  • Selvice has the authority to collect and store your contact information (Name, Email, Phone Number, DOB, Address etc.)
  • Selvice will not share the account holder’s information with  any third party.
  • Selvice does not collect or store the account holder’s payment information (PIN number, Credit Card information, or Bank Account details, etc.)  or use it anywhere.
  • Selvice holds the right to use feedback, or comments for its promotion.

Termination:

  • In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions.
  • Upon any termination of this Agreement, we shall cease your access to our website immediately and revoke all password(s) and identification issued to you and deny your access to use this site in whole or in part.
  • You also agree that Selvice shall not be liable to you or to any other person as a result of any such suspension or termination.
  • If you’re dissatisfied with the terms, conditions, rules, guidelines or any other practices in operating the site, you shall not continue using the site. 

Objections/Complaints:

  • If you face any inconvenience while using the Selvice platform, please report through our website and we will look into the matter.
  • How to report an issue: Website> Top right corner> Complain> I would like to file a complaint> details> Submit
  • You can also call our helpline: Dhaka: 09678100800, Chittagong: 09678101101, Sylhet: 09678202202

Offers:

  • Offers can be cancelled anytime.
  • Customers can not return the offered products.
  • Customers  cannot buy multiple units of the same product during the offer period.
  • Clients can only avail an offer during the period in which the offer is active.

Delivery Policy:

  • Any product or service that is ordered by a customer through our website will be delivered within 3 days of the confirmation of the order.
  • Emergency delivery service will be available where the customer can get their order delivered to their address within 24 hours. Extra charge is applicable.
  • The customer can cancel their order at least 24 hours before the scheduled delivery.
  • Products ordered through the Emergency Delivery Service cannot be cancelled.
  • Delivery charge for 1 Kg of product is BDT 80 inside Dhaka and BDT 110 outside dhaka. BDT 10 will be added to the delivery charge with every Kg of product added to the order.
  • The customer can return any purchased product within 24 hours after the delivery. A 10% charge is applicable.
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